Shipping
We only ship on Monday and Tuesday typically however if you use UPS 1 day we can ship it on Wednesday
Shipping options
We offer 2 different shipping services with 2 different carriers both of them have drawbacks and advantages.
USPS priority mail 1-4 day shipping we offer this service for mainly shrimp and aquatic plants this service comes with way more delays than our other services we also only temporally offer it for livestock if the weather permits
UPS 1 day shipping we offer this service for everything and we use this service all year. We highly recommend this service if you can afford it it is worth the extra price.
Shipping Times And Delays
In the case of bad weather we may put your order on hold for up to 2 weeks this is for the health and safety of our livestock. We do not ship with temperatures below freezing using USPS priority mail. We ship every Monday and Tuesday and sometimes Wednesday depending on the shipping service used this is to ensure no delays over the weekend and to have a faster shipping time.
Dead On Arrival Fish And Shrimp
In the unfortunate event that your fish/shrimp/invertebrate are DOA (Dead On Arrival) send me clear photos of the fish inside of the bag within 3 hours of delivery if you fail to do this your DOA is void . Please provide your name what your order was and the order number, we take pride in all of the fish that we ship out and try to make the chances of DOA as low as possible. We don’t refund shipping for the service USPS priority mail under any circumstances However, for UPS we do. we offer refunds per fish/shrimp/invertebrate and if a large portion of your order is DOA we will refund the whole order and the shipping costs. We also do not offer to send replacement fish for DOA.