Orders may take up to 1 week to process and ship!

Please contact us at mosaictropicalfish@gmail.com for any issues or DOAs (Dead On Arrival) or any other questions. Please allow 24 Hours for us to respond to your email.

Tracking Information

An email is automatically sent out, typically the day before shipping, with your tracking number, but sometimes that can get sent to your spam folder. If you have not received it, please email us with your order number, and we will provide it as soon as possible! Thank you

DOA policy

In the unfortunate event your fish/shrimp/invertebrate or plant is DOA (Dead On Arrival), send me clear photos of the deceased fish, invertebrate, or plant inside the bag or packaging within 3 hours of delivery. If you fail to do this, your DOA is void. Please provide your name, what your order was, and the order number. We take pride in all of the fish that we ship out and try to make the chances of DOA as low as possible. We offer refunds per fish/shrimp/invertebrate or plant, and if a large portion of your order is DOA, we will refund the whole order and the shipping costs. We also do not offer to send replacement fish for DOA. Please get in touch with us at mosaictropicalfish@gmail.com

We do not offer returns for live freshwater tropical fish or aquatic shrimp, invertebrates, or plants. We are located in Akron, Ohio. If you would like to schedule a local pickup, please get in touch with us!

Order cancelations

We cannot cancel orders unless there are extreme circumstances, and payment processing fees will be applied!