Mosaic Tropical Fish – Terms of Service

Last Updated: 10/7/2025

Welcome to Mosaic Tropical Fish (“we,” “our,” or “us”). By accessing or making a purchase through mosaictropicalfish.com, you agree to the following Terms of Service. Please read them carefully before using our website or placing an order.

1. General Conditions

By using our website, you agree to be at least 18 years old or accessing the site under the supervision of a parent or guardian.
We reserve the right to refuse service to anyone, at any time, for any reason.

You agree not to reproduce, copy, resell, or exploit any portion of our website or content without express written permission from us.

2. Products & Livestock Availability

All livestock (fish, shrimp, and snails) are subject to seasonal and supplier availability.
We make every effort to ensure product descriptions and photos are accurate, but coloration and size may vary due to natural variation.

We reserve the right to limit quantities, cancel orders, or substitute livestock of equal or greater value if necessary (with customer approval).

3. Order Processing & Shipping

Orders are typically shipped Monday through Wednesday to minimize transit delays.
We only ship when weather conditions are safe for live arrival.

By placing an order, you acknowledge that:

  • You have read our Shipping & DOA Policy

  • You understand that someone should be available to receive the package upon delivery

  • Delays caused by the carrier (e.g. USPS, UPS) are outside our control

4. Live Arrival Guarantee

We guarantee live arrival for all eligible shipments, provided our Shipping Policy conditions are met (correct address, prompt pickup, etc.).
Any DOA (dead on arrival) claims must follow our posted policy, including providing clear photos within the required timeframe.

5. Pricing & Payment

All prices are listed in U.S. dollars.
We reserve the right to change prices or correct errors at any time.
Payment is due at checkout via our secure payment processors (Shopify Payments, PayPal, or other accepted methods).
We do not store full credit card details on our servers.

6. Returns & Refunds

Because we sell live animals, we cannot accept returns on livestock.
Refunds or replacements are handled according to our DOA & Refund Policy.
Non-livestock items may be eligible for return if unused and in original packaging — please contact us within 7 days of delivery.

7. User Accounts

If you create an account on our site, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate any account that violates our terms or engages in fraudulent activity.

8. Intellectual Property

All content on this website — including text, photos, graphics, and logos — is the property of Mosaic Tropical Fish and protected by copyright law.
You may not copy or use our content without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Mosaic Tropical Fish is not liable for:

  • Delays or damages caused by shipping carriers or weather conditions

  • Losses resulting from improper acclimation, tank setup, or water conditions

  • Indirect, incidental, or consequential damages related to your use of our site or products

Your sole remedy for dissatisfaction with the site or products is to stop using them.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the State of [Your State], without regard to conflict of law principles.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes take effect immediately upon posting to this page.

12. Contact Information

If you have any questions about these Terms of Service, please contact: mosaictropicalfish@gmail.com