Mosaic Tropical Fish – Privacy Policy

Last updated: 10/7/2025

At Mosaic Tropical Fish (“we,” “our,” or “us”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (mosaictropicalfish.com) or make a purchase from us.

1. Information We Collect

We collect information you provide directly and automatically:

Information you provide:

  • Name, billing/shipping address, email, and phone number

  • Payment details (processed securely through our payment gateway; we never store full card data)

  • Order notes or messages

  • Account login details (if you create an account)

Information collected automatically:

  • Device information (IP address, browser type, and operating system)

  • Site usage (pages viewed, products added to cart, time on site)

  • Cookies and analytics data (via tools like Google Analytics or Meta Pixel)

2. How We Use Your Information

We use your data to:

  • Process and ship your orders

  • Provide order updates and customer support

  • Improve our website, products, and services

  • Send occasional promotions or updates (only if you opt in)

  • Comply with legal or tax requirements

We never sell or rent your personal information.

3. Sharing Your Information

We share information only when necessary:

  • Shipping partners (e.g. USPS, UPS) to deliver your order

  • Payment processors (e.g. Shopify Payments, PayPal) for secure transactions

  • Analytics and marketing tools to understand site traffic

These partners are only permitted to use your information for the services we request and must protect it under strict privacy standards.

4. Cookies & Tracking

Our site uses cookies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Analyze traffic to improve your experience

You can disable cookies in your browser, but some site features may not function correctly.

5. Data Retention

We retain your order and contact information only as long as necessary for:

  • Order fulfillment and tax reporting

  • Customer service or warranty inquiries
    After that, data is securely deleted or anonymized.

6. Your Rights

Depending on your region, you may have the right to:

  • Access, correct, or delete your personal information

  • Withdraw consent for marketing communications

  • Request a copy of your stored data

To make a request, please contact us using the information below.

7. Security

We use industry-standard encryption (SSL) and secure payment processing to protect your information.
Your data is stored on secure servers and only accessed by authorized staff.

8. Children’s Privacy

Our site is not intended for anyone under 13 years of age, and we do not knowingly collect personal data from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Last Updated” date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact: mosaictropicalfish@gmailc.com